FAQs

Is there a tracking number for my order? Yes, tracking numbers will be updated 3-5 business days after your order has been SHIPPED. If you don't receive one by then, please email us at info@tresace.com.

Do you ship internationally? Yes, we ship worldwide. Shipping times vary based on your location. The average shipping time is 7-25 business days.

Are there any shipping fees? Shipping fees vary based on the location and weight of your order. For detailed information, please check our shipping policy or contact us at info@tresace.com.

What payment methods do you accept? We accept major credit cards, PayPal, and other popular payment methods. For a detailed list, please visit our payment methods page.

Can I change my order after placing it? You can make changes to your order within 24 hours of placing it. After that, changes may not be possible as your order might have already been shipped.

I received a damaged item, what should I do? If your order arrives damaged, please send us a photo of the damage at info@tresace.com within 48 hours of receiving the shipment. Once confirmed, we'll be happy to send a replacement.

How do I return an item? To return an item, please contact our customer service at info@tresace.com with your order number and reason for the return. We'll guide you through the process.

When will I receive my refund? Once we receive and inspect your returned item, please allow up to 7 business days for your refund to be processed.

Do you offer exchanges? Yes, we do offer exchanges. For more information, please contact our customer service.

Is my personal information secure? Absolutely! We use SSL security to ensure all your personal information is encrypted and kept secure.

Do you have a physical store? Currently, we are only operating online. All purchases are made through our website.

How do I know my size? You can refer to our detailed size guide on our website. If you're still unsure, feel free to contact us for assistance.

Do you offer bulk ordering or discounts for large orders? Yes, for bulk orders, please contact us at info@tresace.com for special pricing.

Do you offer gift wrapping? Currently, we don't offer gift wrapping. However, all our items are packaged securely and presentably.

Can I pre-order items that are out of stock? For details on pre-ordering out-of-stock items, please contact our customer service.

How often do you restock items? Restock times vary based on the product. For specific items, please contact us.

Do you have a loyalty or rewards program? For information on loyalty programs or any ongoing promotions, please visit our website or contact customer service.

Are there any customs fees? Customs fees depend on the laws of your country. We have no control over them and cannot predict what they might be.

What if my order is stuck or lost in the mail? If your order is stuck or lost in the mail, please contact us at info@tresace.com and we will try our best to resolve the issue.

Can I use multiple discount codes in one order? Only one discount code can be applied per order. For more details, please refer to our terms and conditions.

Do you have any current promotions or discounts? For information on current promotions, please check our website or sign up for our newsletter.

I need my order urgently; do you offer expedited shipping? For expedited shipping options and fees, please contact us directly at info@tresace.com.

Remember, if your question isn't listed here, please reach out to us at info@tresace.com, and we'll be more than happy to assist you.